Provide superior &
more efficient Service

Enable your Support teams to eliminate repetitive tasks, automatically create  knowledge bases, and provide consistently accurate answers.

Wand.AI

Case Study

Support team creates self-service knowledge base and eliminates repetitive tasks

Before:

Our enterprise customer had millions of pieces of support-related content created by agents worldwide. This content was mostly unstructured and unusable by the support team.

As a result, support personnel were often answering the same questions over and over again.

With Wand AI:

Using our AI agent, the customer was able to quickly extract critical information from the unstructured data and develop the most effective answers to a vast majority of questions.

This has helped create a self-service knowledge base for end users and enabled the support team to eliminate duplicative work.

Use Cases

Dependable AI agents for Support

Significantly enhance the productivity of enterprise support teams and make knowledge discovery more efficient.

Empower support agents

Provide the support team with centralized and accurate knowledge on every topic.

Create knowledge bases

Automatically discover information and create documentation for self-service knowledge bases.

Scale great responses

Identify the most effective response to any question and make it available across all support teams.

Create actionable insights

Quickly convert support call transcripts into executive summaries, to-do lists, and follow-up emails.

Offer foreign language support

Support customers with automated translation into dozens of languages and dialects.

Analyze support tickets
Perform automated analyses of support tickets to identify common themes and issues.
Improve service quality

Enable support agents to create accurate and empathetic responses to any question.

Enforce brand consistency

Ensure that the support personnel responses always stay on brand and are compliant with your corporate terminology.

Benefits

Generate business value with
our specialized AI agents

Wand.AI

Streamlines support

Make searching for answers and generating responses significantly faster.
Wand.AI

Scaleable knowledge

Discover & disseminate the most accurate and effective responses to any question.
Wand.AI

Brand alignment

Provide support agents with powerful tools to communicate with customers per your brand personality.